FAQ

  • How long will I have to wait for my order?
Since we build every pedal to hand by order, it can take up to 8 weeks. Most of our orders go out sooner, it depends on how busy we are. Custom orders will take a little bit longer, but you’ll be involved in the entire process so it will be an exciting wait!

  • How much will Shipping cost?

€18 (approx £16) for UK and Europe

€28 (approx $32) for USA / Rest of the World

Note — we will try to mail our pedals anywhere they're wanted. If you live somewhere incredibly remote and the shipping costs will actually be much larger than expected, we might need to ask you for some more money. If this happens, we will let you know in advance so you can decide what to do.

  • What if I have a problem with the pedal?
Then there’s no problem. We will be happy to send you a new unit and ask you to return the defective one (return must be received within 30 days). We will pay your extra postage. We also operate a no qualms 30-day money back guarantee if you change your mind after the purchase, even if there’s nothing wrong with the unit.

  • Can I buy Deiode pedals in my local guitar shop?
We’re a really small company at the moment so all our sales come off this website, or via messages on instagram and facebook, or from conversations in person. If you’d like to tell your local shop about us, that’d be neat. If you run a shop and want to stock Deiode, drop us a line.

  • Can I get some stickers?
PayPal us a dollar / pound / euro and we’ll mail you some x