FAQ

  • How long will I have to wait for my order?
We aim for roughly a 4-week turnaround for standard orders at the moment, since we build every pedal to hand by order. We’ll always try our best to get it to you a little sooner. Our production times can change depending on how busy we are. Custom orders will take a little bit longer, but you’ll be involved in the entire process so it will be an exciting wait!

  • How much will Shipping cost?
All our shipping is now FREE worldwide. The price you see is the price you pay.

Note — if you live somewhere incredibly remote and the shipping costs will actually be prohibitively large, we might need to ask you for some money. If this happens, we will let you know in advance so you can decide what to do.

  • The checkout is only showing in $USD, what's with that?
Don't worry about it. The currency converter will show how much our pedals are in US, Canadian or Australian dollars, in UK pounds, or in Euros, using up-to-the-minute currency conversion rates. The checkout process defaults to $USD due to a limitation of the Shopify platform, but your payment provider will make the correct conversion for you, so you'll still be able to pay. Also, our prices are exact conversions -- we don't charge different prices for different regions like some websites do...

  • What if I have a problem with the pedal?
Then there’s no problem. We will be happy to send you a new unit and ask you to return the defective one. We will pay your extra postage. We also operate a no qualms 30-day money back guarantee if you change your mind after the purchase, even if there’s nothing wrong with the unit.

  • Can I buy Deiode pedals in my local guitar shop?
We’re a really small company at the moment so all our sales come off this website, or via messages on instagram and facebook, or from conversations in person. If you’d like to tell your local shop about us, that’d be neat. If you run a shop and want to stock Deiode, drop us a line.

  • Can I get some stickers?
PayPal us a dollar / pound / euro and we’ll mail you some x